Job Description
Overview
Design, analyze, configure, support, and maintain of systems software solutions. Evaluate and monitor current and planned systems software solutions. To integrate, and maintain complex systems, ensuring seamless interaction between hardware, software, and networks to support organizational IT needs. Proactively address gaps with existing support processes, documentation, and prioritize accordingly. Guide configuration, debugging, and support for infrastructure and ensure all quality and change control standards are met. Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and techniques.
Responsibilities
Conduct routine analysis of business problems; evaluate, develop, and recommend specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Assist with root cause investigations and provide recommendations
Assist in developing and implementing applicable quality and compliance standards, protocols and/or regulations
Troubleshoot and debug errors during or after enhancements or upgrades to ensure system performance and availability goals are maintained
Build working relationships with internal team members and subject matter experts, as well as other ETS staff, Automation Center of Excellence as well as end users in business teams
Ensure system reliability, availability, and performance
Oversee and prioritize ticket queues
Provide on-call production support services as needed
Advanced troubleshooting of live production issues and implement short-term fixes as well as long-term solutions
Drives End to End Observability of applications, leading the identification and mitigation of any gaps that may exist with new/existing systems
Develop, update, and maintain critical support documentation such as application Wikis and runbooks
Monitoring the performance of Pega applications, identifying areas for improvement, and implementing solutions to optimize performance and stability
Communicating effectively with both technical and non-technical stakeholders to understand requirements, provide updates on issue resolution, and manage expectations
Qualifications
Experience supporting an enterprise-level environment
Understanding of the architecture/environment needs of Pega systems-based applications
Demonstrated ability to support the production needs of Pega applications
Experience successfully collaborating with Pega developers and business partners on support needs and/or best practices
Experience supporting Pega Robotic Solutions (RPA/RDA)
Experience troubleshooting Runtime issues
Experience monitoring and responding to PDC events and improvement recommendations
Experience with Robot Manager
Experience in leading collaborative work teams
Strong organizational, planning and time management skills
Strong verbal, written, and interpersonal communication skills
Knowledge and understanding of Agile
Knowledge and understanding of production support in a highly critical environment
Knowledge of Azure technologies
Desired Qualifications
Pega Marketing experience
Certified Pega Systems Architect
Certified Pega Robotics System Architect
Pega Certified Senior Systems Architect Certification (PCSSA)
Foundational Knowledge of Azure Cloud
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
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• Military Times 2024 Best for Vets Employers
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• 2024 PEOPLE® Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Job Tags
Temporary work, Monday to Friday,