Under general supervision, interprets either over the phone, on video in a call center setting, or in person for medical staff and for limited English proficiently patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information. Interpreters will seek clarification as needed. Expertise with medical terminology and vocabulary strongly preferred. Medical Interpreter experience strongly preferred. Essential Functions: Accurately interprets both the content and the spirit of the communication and seeks clarification, as needed. Does not add, omit, change or edit information. Interpreter remains as the voice of the provider and patient only. (15%) Demonstrates communication skills, working knowledge of anatomy, medical terms related to diagnoses, procedures, medical interventions and symptoms by accurately conveying information between the patient and the care provider. (15%) All interpretations can be done via phone, video, or face to face, with exceptional customer service. (15%) Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics. Professional boundaries and patient confidentiality are maintained. (15%) Works under pressure and remains calm and polite in difficult provider/patient situations. (15%) Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within 15 minutes. (15%) Identifies and addresses learning needs through in-service attendance, reading and other education opportunities. (5%) Establishes and maintains effective, professional working relationships with callers, patients, clients, staff, and the public. (5%) Education: High School Diploma or GED required. Work Experience: 1-3 years of language interpreter or language teaching experience required. Knowledge, Skills and Abilities: Fully fluent in English and Spanish and pass a Medical Interpreter assessment test (Required). Excellent customer service skills. Exceptional timeliness in routinely responding to interpretation requests. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to communicate effectively. Working knowledge of Microsoft Office Suite (Outlook, Word, Excel). Epic EMR experience (Preferred). Knowledge of call center technology.
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