Job Description
Union
NON-UNION
Full-Time/Part-Time
Part-Time
Open Date
6/4/2025
Closed Date
06/18/2025
Location
Administration Building - Information Technology
Description
Salary: $15.7621 Hourly
MINIMUM QUALIFICATIONS:
Currently enrolled in or recently graduated from a program in a computer related field -OR- possession of a CompTIA A+ or equivalent certification.
GENERAL STATEMENT OF DUTIES: Performs technical tasks that encompass the installation, administration, maintenance, documentation, and optimization of processes, technology devices, and software; works under the supervision of the Chief Information Officer or designated staff member.
STATEMENT OF TASKS:
Assists with various IT and business tasks based on areas of focus below;
Answers questions and interfaces with County IT consumers;
Review, research and resolve assigned incidents and service requests;
Assists in ensuring incident and service request documentation is created, updated and complete;
Supports security solutions and ensures security policy compliance for all supported systems;
Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues;
Various tasks as assigned based on area of focus;
Follow all County and department policies and procedures.
ASSIGNMENT AREAS:
Cybersecurity - User, environment and device security. Assist in ensuring security posture is aligned with business objectives.
Systems Management - Active Directory, Azure, Office 365 maintenance and support. Assist in maintaining and supporting servers, systems and user accounts.
Data Analysis - Collect, organize, analyze and interpret data to support and enhance IT and county-wide business functions.
End User Support/Research - Support end users while researching and analyzing systems, software and processes important to them. Assist in improving overall user experience.
User Experience/Anthropology - Discover end user use of technology services and how experience is affected by solutions provided.
ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES: Highly self-motivated and directed;
Ability to work in and remain professional in a high stress environment;
Demonstrated understanding of IT customer service.
KEEP UP-TO-DATE
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This position is currently accepting applications. Genesee County, Michigan
Job Tags
Hourly pay, Full time, Part time,