Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

HOUSEKEEPING MANAGER

The Hotel Roanoke & Conference Center is looking to add a Housekeeping Manager to the team. Our Housekeeping Manager will oversee day-to-day housekeeping operations on the guest floors, providing guidance to staff to ensure that our rooms exceed our Hilton standards and guest expectations. This position will report to our Director of Housekeeping. Schedule: Please note that this position requires flexibility, as the schedule will vary based on operational needs. We are looking for candidates who are adaptable and can manage changing schedules effectively.

Every day is different, but you’ll mostly:

• Participate in the staff selection process, both coordinating interviews and interviewing candidates as needed.
• Assist in scheduling days off, holidays, vacations, ensuring that our hotel’s needs are met as well as work-life balance for our staff.
• Assign staff to established work areas and project duties.
• Ensure that staff receive proper orientation, initial training, and ongoing education.
• Ensure duty lists are reviewed regularly with staff, revised, and current.
• Ensure that all proper supply control guidelines are followed, and staff are trained in the use of all chemical products.
• Identify and correct quality assurance concerns swiftly, and follow-up in a timely manner.
• Assist in leading departmental staff meetings.
• Attend ongoing staff development meetings and training courses.
• Provide individual guidance and motivation to staff to enable each one to perform to their fullest potential.
• Participate in associate performance evaluations and make recommendations as needed.
• Prepare staff disciplinary reports and conduct follow-up investigation as needed, reporting findings to appropriate department. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates when needed.
• Monitor staff attendance and take proactive action when patterns of absenteeism are observed.
• Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate department.
• Handle special requests or projects and perform other duties as assigned.
• Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance.
• Maintain visibility to the team, by maintaining an open- door policy .
• Clean and/or inspect guest rooms as needed.
• Ensure the details of the daily cleaning expectations are met, along with deep cleaning schedule of a fore mentioned rooms.

What we need from you:

• 2+ years of progressive housekeeping management experience in a full-service hotel/luxury hotel/resort.
• Strong communication and customer service skills.
• Ability to work under pressure.
• Exceptional timekeeping and reliability.
• Strong time management skills, attention to detail , and high responsiveness.

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