Desktop Support Specialist Job at Softworld, a Kelly Company, Encinitas, CA

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  • Softworld, a Kelly Company
  • Encinitas, CA

Job Description

Location: 100% Onsite – Based out of the IT main office in Encinitas, CA , with work performed at hospitals and clinics throughout the city

Shift: 11:00 AM – 7:00 PM, includes one weekend shift

Job Summary:

The IS Support Technician provides hands-on desktop and technical support within a healthcare enterprise environment. This role is customer-facing and requires strong communication skills, technical troubleshooting expertise, and the ability to work independently with minimal supervision. The technician will support hardware refresh initiatives and day-to-day desktop support across multiple hospital and clinic locations.

Key Responsibilities

  • Install, configure, and support Windows 7 and Windows 10 systems
  • Perform PC and hardware refreshes, including imaging and deployment
  • Troubleshoot desktop hardware and software issues
  • Configure and support printers and peripheral devices (scanners, credit card readers, signature pads)
  • Utilize PXE boot processes and assist with system deployments
  • Provide excellent customer service while supporting medical professionals in a fast-paced environment
  • Support basic networking and telecom-related issues
  • Assist with SCCM-related tasks (imaging, deployments, updates)
  • Document issues, resolutions, and asset information as required
  • Travel between hospital and clinic sites as assigned, typically remaining at one site for several months at a time

Required Skills & Experience

  • 1–2+ years of experience installing and configuring Windows 7 & Windows 10
  • Proven PC/hardware refresh experience
  • Strong desktop troubleshooting skills
  • Experience with PXE boot
  • Hands-on experience configuring printers and peripherals
  • Excellent customer service and communication skills (required)
  • Basic understanding of networking and telecom concepts
  • SCCM experience is a strong plus

Preferred / “Home Run” Skills

  • Experience working in a healthcare environment
  • Background supporting users in a large enterprise environment
  • Ability to work independently with minimal hand-holding.

Job Tags

Work at office, Shift work,

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