Customer Support representative (Tech-Oriented) Job at PocketLink ltd., Miami, FL

RjlqZDZ5eC8wVGxVSjhuYnJKeFZVYkJnOEE9PQ==
  • PocketLink ltd.
  • Miami, FL

Job Description

About Us:

Pocket Link is a tech company providing supply chain automation software for B2B vendors. We're looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients.

What You’ll Do:

  • Respond to customer inquiries via email, phone, and chat
  • Troubleshoot basic technical issues related to our software and Windows-based systems.
  • Assist customers with installations, updates, and configurations
  • Document support interactions and solutions clearly
  • Collaborate with the tech team to escalate complex cases
  • Learn SQL Server basic queries to be able to support more advanced cases.

What We’re Looking For:

  • Strong English communication skills (spoken and written)
  • Good computer orientation and basic Windows knowledge (network settings, file systems, etc.)
  • Quick learner with the ability to follow technical instructions.
  • No college degree required – skills, attitude, and reliability matter more

Why Join Us?

  • Friendly and supportive team
  • Opportunity to grow with a tech company that values your input
  • Training provided – we invest in your success

Job Tags

Similar Jobs

Reliant Home Care Services

HCA/CNA Job at Reliant Home Care Services

Home Health Aide (HHA) in Riverside County If caring for others comes natural to you, this is an ideal career opportunity! As an HHA, youll earn competitive pay helping seniors live safely and happily at home. From bathing and dressing to meals and companionship...

Equifax

Director of Alliances, Public Safety Job at Equifax

 ...Director Of Alliances, Public Safety Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Director... 

Compassus

Clinical Quality Specialist RN/LPN Job at Compassus

 ...Description Company Compassus Position Summary The Clinical Quality Specialist is responsible for modeling the Compassus values of...  ...Completes OASIS activities as appropriate in conjunction with field staff. Reviews and processes the Home Health Director of... 

NVA

Managing Veterinarian Job at NVA

 ...Managing Veterinarian Big Sky Animal Medical Center Great Falls, Montana Big Sky Animal Medical Center, located in scenic Great...  ...is an excellent opportunity for a veterinarian with strong emergency experience who is ready to take the next step into a leadership... 

Foundations for Living

RN Clinical Documentation Integrity Specialist - Remote Job at Foundations for Living

 ...benefits you, your family, and the entire community.Job Summary :Southwest Healthcare is seeking a Full-Time Remote RN Clinical Documentation Integrity Specialist. Duties include but not limited to :Providing clinically based concurrent and retrospective review of...