Job Description

Job Description

Highly respected and long-standing Dallas-based insurance agency is seeking a Commercial Lines Operations Manager to oversee the day-to-day operations of the agency, ensuring that all teams are functioning effectively and efficiently. This role will require a strategic thinker with strong leadership skills to manage complex situations, optimize workflows, and enhance team performance.

This position is full-time in office in N. Dallas

Medical is paid for by the company

Flexible work schedule - 7.5 work day

TONS of growth opportunities

Voted Insurance Journal’s Top 100 P/C Agencies, Insurance Journal’s Best Place to Work in the Southwest Region, and Top Workplace in DFW by The Dallas Morning News

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Supervisory Management: Directly manage and develop CL Operations Supervisors, providing strategic

guidance, performance oversight, and leadership development to ensure effective team management and

operational excellence across all commercial lines teams.

• Strategic Operations Planning: Develop and implement departmental strategies, operational procedures, and performance standards that align with company objectives and drive continuous improvement in service delivery

and efficiency.

• Departmental Performance Oversight: Monitor and analyze key performance indicators across all commercial

lines teams, including renewal completion rates, client retention metrics, compliance scores, and productivity measures to identify trends and improvement opportunities.

• Escalation Management: Serve as the final point of escalation for complex operational issues, client concerns, and performance matters that cannot be resolved at the supervisor level, ensuring swift and effective resolution.

• Department Resource Management: Collaborate with the Leadership Team on departmental staffing decisions,

and resource allocation to optimize operational efficiency and support business growth objectives.

• Carrier Market Knowledge & Placement Strategy: Stay current on commercial carrier market appetites,

underwriting guidelines, and product offerings to guide team placement strategy, ensure alignment with carrier

preferences, and support efficient quoting and binding.

• Cross-Departmental Collaboration: Partner with other departments to ensure seamless operations and effective

communication across all business functions.

• Compliance and Risk Management: Collaborate with Compliance Manager to ensure departmental compliance with regulatory requirements, company policies, and industry standards. Address systemic issues and implement corrective action plans.

• Process Improvement and Technology Integration: Lead initiatives to streamline operations, implement new

technologies, and optimize workflows to enhance productivity and client service delivery.

• Training and Development Oversight: Collaborate with the Training and Development Manager to identify

departmental training needs, approve professional development initiatives, and ensure supervisors have the tools

and knowledge needed to effectively manage their teams.

• Reporting and Analytics: Prepare and present regular operational reports to the Director of Operations, including

performance metrics, departmental updates, and strategic recommendations for business improvement.

REQUIRED:

• Minimum of 8-10 years working in the P&C insurance industry with at least 3-5 years in management roles

• Proven experience managing supervisory staff and leading large operational teams

• Experience with Applied Systems products, including EPIC, CSR24, & Indio

• Exceptional leadership, strategic thinking, and organizational development skills

• Outstanding communication and presentation skills for executive-level reporting

• Extensive knowledge of commercial insurance products, underwriting practices, regulatory requirements, and

industry trends

• Experience with performance management

• Proficient in Microsoft Office applications

• Valid insurance license

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