Job Description

Aramark Healthcare+ is seeking candidates for a Coffee Shop Manager - Starbucks position to oversee specialty coffee dining and assist with other retail operations at Boston Children's Hospital, located in Boston, MA.  This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes.  Oversees and manages dining operations where customers order prepared food from a menu.

Job Responsibilities

Leverages Aramark's coaching model to engage and develop team members to their fullest potential 
Ensures individual and team performance meets objectives and client expectations 
Ensures safety and sanitation standards in all operations 
Maintains effective client and customer rapport for mutually beneficial business relationships 
Identifies client needs and communicates operational progress 
Ensures the completion and maintenance of profit and loss statements 
Deliver client and company financial targets 
Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins 
Creates value through efficient operations, appropriate cost controls, and profit management 
Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives 
Ensures entire team is trained and able to execute 
Supervises team regarding production, quality and control 
Maintains a safe and healthy environment for clients, customers and employees 
Primarily responsible for food service at an assigned retail food location 
Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development 
Ensures that requirements for appropriate sanitation and safety levels in respective areas are met 
Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases 
Assists in location forecast and accounting 
Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards 
Coordinates activities with other internal departments 
Interfaces with vendors and key service users within client organization 
Manages Front of House (National Brands: Dunkin Donuts and Subway) dining operations 
Develops and implements retail services plans to improve service, quality and profitability of service areas   
Maintain effective working relationships with other departments to provide a unified retail experience for customers 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.    

Qualifications

•    Bachelor's degree or equivalent experience
•    1+ years of Retail Food Service Management experience required; preferably within a Starbucks location
•    Experience with marketing, merchandising and cash handling required
•    Strong customer service and computer skills required
•    Must be able to work a flexible school including evenings and weekends as needed
•    NOTE: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date.  

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