Job Description
Call Center Manager
Boise, ID | Full-Time
Company Overview:
At Kingdom Vision Builders LLC , we’re revolutionizing the bath remodeling industry with innovative, stylish, and cost-effective solutions. Our mission is to provide high-quality, low-maintenance bath improvements to homeowners, commercial clients, and individuals with accessibility needs. Born from the frustration with poor craftsmanship in the market, we have built a trusted name by delivering unmatched quality and reliability. We are proud to offer products and services that exceed expectations and improve lives.
As we continue our expansion, we are seeking a highly motivated and experienced Call Center Manager to join our growing team in Boise, ID .
Job Summary:The Confirmation Call Center Manager will oversee and lead the daily operations of our call center, focusing on scheduling and confirming appointments, managing call center staff, and ensuring exceptional customer service. This role requires a proactive, organized, and people-oriented professional who thrives in a fast-paced environment.
Key Responsibilities:Appointment Management:
Schedule and confirm in-home consultation appointments with prospective clients.
Coordinate and optimize appointment slots to maximize efficiency and minimize cancellations or no-shows.
Ensure accurate and timely communication with customers regarding appointments and follow-ups.
Team Leadership:
Hire, train, coach, and manage a team of Call Center Representatives.
Monitor team performance, provide feedback, and develop growth plans.
Foster a collaborative and results-driven work environment.
Sales Support & Scheduling:
Manage and update schedules for the sales representatives.
Communicate effectively with sales staff to ensure they are equipped for each appointment.
Coordinate logistics to support field operations and appointment readiness.
Performance Goals:
Meet and exceed weekly and monthly quotas related to confirmed appointments and call center KPIs.
Identify process improvements to boost call center efficiency and effectiveness.
Competitive Compensation:
Base salary plus performance-based bonuses.
Multiple ways to increase earnings through achieving success, building and managing a team, and exceeding goals.
Career Growth:
Join a rapidly growing company with massive potential for advancement.
Unlimited growth opportunities for those who show leadership, innovation, and commitment.
Be part of an emerging industry leader in the home improvement space.
Professional Development:
Ongoing training and mentorship to help you succeed and grow within the organization.
Opportunities to take on new challenges and expand your skill set.
Proven experience in a call center management or leadership role.
Strong customer service and conflict resolution skills.
Excellent verbal and written communication skills.
Highly organized with the ability to multitask and prioritize effectively.
Proficient with CRM software and general computer skills.
Available to work evenings and weekends as needed.
Energetic, driven, and excited to contribute to a fast-growing team .
If you’re ready to grow your career with a company that values quality, integrity, and innovation— we want to hear from you! Become a key part of a team that is changing the future of home improvement.
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