Apptad - Desktop Support Job at Apptad Inc, Washington DC

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  • Apptad Inc
  • Washington DC

Job Description

Title :Desktop Support

Location : Washington D.C.(Onsite)

Job Description :

Sr: Deskside Support Job Duties

  • Resolve Windows and Mobile tickets
    • Work in person and remote tickets
    • Point of escalation for team before sending to engineering
    • Assist with Mac tickets as needed
  • Image and prepare windows devices for replacements
  • Perform various tests for engineering and provide feedback
    • new devices
    • new windows versions
    • new versions of image
    • other miscellaneous tests as requested
  • Create guides for new processes and those lacking a KB
  • Track new widespread issues in detail for report.
  • Use apple business manager to add devices to MDM when required
  • Use Calero portal when in need of additional information on customer s devices
  • Resolve mobile issues using AirWatch
  • Handle VIP issues when requested by customer management
  • General knowledge and familiarity with customer systems and procedures

Job Tags

Remote job,

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