Apptad - Desktop Support Job at Apptad Inc, Washington DC

RmRUVzZTOXkyanRTSXNIYXFaQlVWTDFpK3c9PQ==
  • Apptad Inc
  • Washington DC

Job Description

Title :Desktop Support

Location : Washington D.C.(Onsite)

Job Description :

Sr: Deskside Support Job Duties

  • Resolve Windows and Mobile tickets
    • Work in person and remote tickets
    • Point of escalation for team before sending to engineering
    • Assist with Mac tickets as needed
  • Image and prepare windows devices for replacements
  • Perform various tests for engineering and provide feedback
    • new devices
    • new windows versions
    • new versions of image
    • other miscellaneous tests as requested
  • Create guides for new processes and those lacking a KB
  • Track new widespread issues in detail for report.
  • Use apple business manager to add devices to MDM when required
  • Use Calero portal when in need of additional information on customer s devices
  • Resolve mobile issues using AirWatch
  • Handle VIP issues when requested by customer management
  • General knowledge and familiarity with customer systems and procedures

Job Tags

Remote job,

Similar Jobs

Uber

Public Safety Liaison Manager Job at Uber

**About the Role**We are seeking an experienced and proactive Public Safety Liaison Manager to join our dynamic team. This role requires a highly adaptable professional who can lead, investigate, and problem solve to deliver impact and create a safe platform.In this role... 

VIP Staffing

MIG Welder Job at VIP Staffing

 ...Immediately hiring experienced MIG Welders for a large shop in Floresville . Can test and start same day! Pay is up to $18-20/hr. depending on experience. Possible evaluation for a rate increase after about 4 weeks. Shift is Mon-Fri 7am-5pm, some Saturdays.... 

Defenders

Vice President, Land and Habitat Conservation Job at Defenders

 ...POSITION DESCRIPTION JOB TITLE: Vice President, Land and Habitat Conservation SALARY: $170,000 - $185,000 FLSA: Exempt DEPARTMENT: Land and...  ...impacting imperiled species and ecosystems and other natural resources; developing and implementing biodiversity friendly energy... 

CadCamNYC

Graphic Design Intern Job at CadCamNYC

 ...Job Title: Graphic Design Intern Company: CadCamNYC Location: 1156 Avenue of the Americas, Suite 305, New York, NY Schedule: 10 a.m - 4 p.m (Mondays - Fridays) Position: Unpaid Internship About Us: At CadCamNYC , we specialize in creating high... 

Veterinary Specialty Center

Veterinary Technician Assistant Job at Veterinary Specialty Center

 ...development among our staff, fostering a shared sense of pride and ownership in our practice. *If you are or want to be an amazing Vet Tech Assistant who wants to make great money working for one of the largest privately owned, single location veterinary hospitals in the...